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OverviewSolutionProblemResearchDesign processTestingIterationFinal designValidation & outcomeReflection
Jimoto 2.0 screens: swiping on a local, swiping on Seattle, and a day-by-day San Diego itinerary

Startup studio · UCSD

Mobile app

Award winner · 2023

Jimoto: helping travelers experience a place like a local

A budget-based travel app that pairs travelers with locals. Our team of five took it from idea to tested prototype in 10 weeks and won the UCSD Catalyst Award. I co-led UX/UI design and research, then redesigned the traveler side on my own as Jimoto 2.0.

Role

Co-lead UX/UI Designer & User Researcher

Team

Cindy C., Eric C., Yasaman B., Kristy U.

Timeline

March - June 2023 (10 weeks)

Tools

Figma, FigJam, Unbounce, Google Analytics, Photoshop

5.07%

Landing page conversion rate for the winning A/B variant

826

Ad clicks from 4.67k interactions at $0.10 per click

1 of 4

Teams chosen for the UCSD Catalyst Award, out of 12 applicants

The solution

Plan the trip, meet a local, and build your itinerary in one app

Jimoto builds day-by-day plans around a traveler's budget and timeframe, using recommendations from locals.

Swipe to meet locals

Travelers swipe through locals and fellow travelers at the same destination and dates, then chat to connect.

Itineraries on a budget

Destinations and activities are picked by swiping and added to one itinerary that fits the traveler's budget.

Book in one place

Flights and hotels are booked in the app and land in the same itinerary, so there's no juggling five tabs.

Problem

Travel planning is fragmented, and most apps make you experience a culture like a tourist.

Travelers piece trips together across booking sites, maps, and their own research, and still end up seeing a place like a tourist. In 2023, 62% of travelers said a trip felt "wasted" if they didn't experience the local culture.

How might we help travelers plan a trip that fits their budget and connect with locals, without piecing it together across a dozen apps?

Research

Travelers over-prepare, and they still end up feeling lost

We surveyed 27 travelers aged 20 to 54, then interviewed them using storyboards. 12 of them spend 3 to 5 hours planning every trip.

16/27

said navigation and transportation were their biggest challenge in a new place

8/27

named budgeting as the hardest part of planning, tied with finding activities

10/27

prioritize the experience above everything else when they travel

Survey results bar charts: 16 of 27 said navigation was the biggest challenge, 8 of 27 said budgeting was hardest to plan, 10 of 27 prioritize the experience
“The [travel] apps are usually generic and they make you experience the culture like a tourist and not a native.”

Planning already spans many apps

Participants used Google Maps for directions, Klook for tours, and Google My Maps to plot their itineraries. No single tool followed the whole trip.

Group trips are the hardest

The "trip with friends" storyboard resonated most. One participant had just coordinated 10+ family members flying in from different countries.

We compared 15+ apps, and none covered the whole trip

We scored apps like Google Maps, TripAdvisor, Airbnb Experiences, and LikeLocal on 8 criteria. None combined budget planning, booking, and safe connections with locals. That gap became Jimoto.

Heatmap scoring 12 competitors from 1 to 5 on eight criteria

Design process

From 8+ concepts to a testable MVP

We brainstormed 8+ concepts and kept the two our research backed most: budget-based itineraries and meeting locals. I mapped the traveler's flow, then we turned whiteboard sketches into lo-fi wireframes and a concierge MVP to test.

Usability testing

Testers found the MVP chaotic, and both sides asked for more safety

We put our first version in front of travelers and locals, with a stronger focus on the traveler side. The feedback was consistent: the app tried to do too much at once, and meeting a stranger needed to feel safer.

What locals said

A separate app for locals might work better, and safety needed a lot more emphasis.

What travelers said

The app felt chaotic, and connecting with a local needed to be friendlier, smoother, and safer.

How might we make Jimoto feel calmer, and make meeting a local feel safe?

Three principles I took into the redesign

Calm it down

One task per screen, bigger visuals, and fewer competing controls.

Build trust into every match

Show ratings, reviews, and what a local offers before anyone connects.

Design for travelers first

Locals suggested having their own app, so the redesign focuses on the traveler side.

Iteration

Months later, I redesigned the same screens as Jimoto 2.0

After the class ended, I wasn't happy with our colors or how some screens felt, so I redesigned the traveler side on my own using the testing feedback. Here are the same screens, side by side.

Destinations: bigger photos, less empty space

The first version floated a small photo in a mostly blank screen. In 2.0 the card fills the screen, the swipe buttons sit right on it, and a toggle lets travelers type in a destination they already have in mind.

Destination swipe screen: 1st version next to Jimoto 2.0

Meet a local: trust signals before you match

Testers wanted connecting with a local to feel safer. In 2.0, every local shows a star rating and review count, and one toggle switches between locals and fellow travelers.

Meet a local screen: 1st version next to Jimoto 2.0

Activities: their own step, not a toggle

The first version mixed destinations and activities behind one toggle, which added to the chaotic feel. In 2.0, activities get their own screen with the location and rating on every card.

Activity swipe screen: 1st version next to Jimoto 2.0

Itinerary: easier to scan at a glance

The trip plan gained a friendly header, day tabs with dates, and cards that show the route, time, and a scannable ticket, so travelers can check their day in seconds.

Itinerary screen: 1st version next to Jimoto 2.0

Final design

Jimoto 2.0: plan, match, and book in one app

Want to click through the flow yourself? View the Figma prototype →

Validation & outcome

Simpler messaging converted best, and Jimoto won the Catalyst Award

We A/B tested two landing pages in Unbounce. Variant A, a simple overview, beat the prototype deep-dive with a 5.07% conversion rate.

Variant A · winner

Landing page variant A: simplified overview of Jimoto

Variant B

Landing page variant B: in-depth look at the prototype

Our Google ad earned 826 clicks at $0.10 each, and the top search terms confirmed that budget and solo travel mattered most to our audience.

1 of 4 teams chosen for the UCSD Catalyst Award

We were picked out of 12 applicants. Along the way I worked on every side of a startup: research, design, budgeting, marketing, and pitching.

Reflection

What I'd take into my next project

01

Test demand before you polish.

The A/B test taught us more about how to talk about Jimoto than another round of visual polish would have.

02

Safety is a feature, not a footnote.

Any product that connects strangers has to design for trust from the very first screen.

03

Next time, I'd bring in AI.

I'd use AI to cluster our research into themes faster and explore more layouts before testing, while the decisions stay mine.